choose your personal experience
Effective on [January 2015] , last updated on [March 1, 2016]
Nestlé Middle East FZE (“Nestlé”) is committed to safeguarding
your privacy and ensuring that you continue to trust Nestlé with your personal data.
When you interact with us, you may share personal information with us which allows
identification of you as an individual (e.g. name, email, address, telephone number).
This is known as “personal data”.
This notice (“Privacy Notice”) sets out:
This Privacy Notice applies to the personal data that we collect about you for the purposes of providing you with our products and services we offer.
By using Nestlé Sites (as defined below) or by giving us your personal data, you accept the practices described in this Privacy Notice. If you do not agree to this Privacy Notice, please do not use Nestlé Sites (as defined below) or give us any personal data.
Nestlé reserves the right to make changes to this Privacy Notice at any time. We encourage you to regularly review this Privacy Notice to make sure you are aware of any changes and how your personal data may be used.
Nestlé may collect personal data about you from a variety of sources, including through:
2.1) Data that you provide to us directly
This is data that you provide to us with your consent for a specified purpose, including:
2.2) Data that we collect when you interact with Nestlé Sites
2.3) Data collected from other sources
We may collect information about you from other legitimate sources for the purpose of providing you with our products and services. Such sources include third party data aggregators, Nestlé promotional partners, public sources and third party social networking sites. Such information may include:
We may also receive personal data about individuals when we acquire other companies.
Nestlé does not knowingly solicit or collect personal data from children below the age of 12. If Nestlé discovers that it has accidentally collected personal data from a child below 12, it will remove that child’s personal data from its records as
soon as reasonably possible. However, Nestlé may collect personal data about children below the age of 12 years of age from the parent or custodian directly and therefore with their explicit consent.
Nestlé collects and uses personal data only as necessary for the purposes for which it was obtained. Nestlé may use your personal data for some or all of the following purposes:
If you opt-in to receiving SMS, your mobile service provider’s policy for receiving SMS will apply, which may be at a fee.
Nestlé does not share your personal data with any third party that intends to use it for direct marketing purposes, unless you have provided specific consent in relation to this.
Nestlé may share your personal data with third parties for other purposes, but only in the following circumstances:
Nestlé may provide your personal data to its affiliates or related companies for legitimate business purposes.
5.2) Service providers
Nestlé may engage service providers, agents or contractors to provide services on its behalf, including to administer Nestlé Sites and services available to you. These third parties may come to access or otherwise process your personal data in the course of providing these services.
Nestlé requires such third parties, who may be based outside the country from which you have accessed the Nestlé Site or service, to comply with all relevant data protection laws and security requirements in relation to your personal data, usually by way of a written agreement.
5.3) Partners and joint promotions
Nestlé may run a joint or co-sponsored program or promotion with another company and, as part of your involvement in the activity, collect and use your personal data.
Your personal data will only be shared with another company if you have opted in to receive information directly from that company. Nestlé encourages you to read the privacy notice of any such company before sharing personal data. If you do not want your personal data to be collected by or shared with a company other than Nestlé, you can always choose not to participate in such activity. If you do opt-in to communications from such a company, remember that you always have the right to opt-out and you would need to contact that company directly to do so.
5.4) Legal requirements and business transfer
Nestlé may disclose your personal data if it is required to do so by law or if, in Nestlé’s good faith judgment, such legal disclosure is reasonably necessary to comply with legal processes or respond to any claims.
In the event of a full or partial merger with, or acquisition of all or part of Nestlé by another company, the acquirer would have access to the information maintained by that Nestlé business, which could include personal data.
6.1) Right to opt-out of marketing communications
You have the right to opt-out of receiving marketing communications about Nestlé
and can do so by:
a) following the instructions for opt-out in the relevant marketing communication;
b) if you have an account with Nestlé, you may have the option to change your opt-in/opt-out
preferences under the relevant edit-account section of the account; or
c) contacting us.
Please note that even if you opt-out from receiving marketing communications,
you may still receive administrative communications from Nestlé, such as order confirmations
and notifications about your account activities (e.g. account confirmations and
You also have the right to request that Nestlé correct any
inaccuracies in your personal data. If you have an account with Nestlé for a Nestlé
Site, this can usually be done through the appropriate "your account"
or “your profile” section(s) on the Nestlé Site (if available). Otherwise,
you can send us a request to rectify your data.
7.1 What are cookies?
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.
7.3 What types of cookies may be used on Nestlé Sites?
We may use the following types of cookies on Nestlé Sites:
Session cookies - These are temporary cookie files which are erased when you close your browser. When you restart your browser and go back to the site that created that cookie, the website will treat you as a new visitor.
Persistent cookies – These cookies stay on your browser until you delete them manually or until your browser deletes them based on the duration period set within the cookie. These cookies will recognize you as a return visitor.
Necessarycookies - Necessary cookies are strictly necessary for the operation of a Nestlé Site. They enable you to navigate around the site and use our features.
Cookies that send information to us - These are the cookies that we set on a Nestlé Site and they can only be read by that site. This is known as a “First Party” cookie.
We also place cookies on Nestlé advertisements which are placed on other websites owned by third parties (e.g. Facebook). We obtain information via those cookies when you click on or interact with the advertisement. In this situation Nestlé is placing a “Third Party” cookie. Nestlé may use the information obtained by these cookies to serve you with advertising that is relevant and of interest to you based on your past online behaviour.
Cookies that send information to other companies - These are cookies that are set on a Nestlé Site by our partner companies
(e.g. Facebook or advertisers). They may use the data collected from these cookies to anonymously target advertising to you on other websites,
based on your visit to the Nestlé Site. For example, if you use a social widget (e.g. the Facebook icon) on a Nestlé Site, it will record your “share” or “like”.
Facebook (as the company setting the cookie) will collect the data.
7.4 Examples of cookies used on this Website
7.5 Other similar technologies
Nestlé Sites also make use of other tracking technologies including IP addresses, log files and web beacons, which also help us tailor Nestlé Sites to your personal needs.
7.6 Manage your cookies/preferences
You should ensure that your computer setting reflects whether you are happy to accept cookies or not. You can set your browser to warn you before accepting cookies, or you can simply set it to refuse them. You do not need to have cookies on to use or navigate through many parts of Nestlé Sites although you may not have access to all the features on Nestlé Sites if you do so. See the 'help' button on your browser (e.g. Internet Explorer, Firefox) for how you can do this. Remember that if you use different computers in different locations, you will need to ensure that each browser is adjusted to suit your cookie preferences.
As a web beacon forms part of a webpage, it is not possible to ‘opt-out’ but you can render them ineffective by opting out of the cookies they set.
Additionally, where available, you can exercise your choice in allowing for cookies to be placed on your computer or to opt-out of cookies by visiting the following sites and selecting which
company’s cookies you would like to opt out of: http://www.aboutads.info/choices/#completed or http://www.youronlinechoices.eu/
8.1) Data security
In order to keep your personal data secure, Nestlé has implemented a number of security
Please note that these protections do not apply to personal data you choose to share
in public areas such as on community websites.
Nestlé will only retain your personal data for as long as
it is necessary for the stated purpose, taking into account also our need to answer
queries or resolve problems, provide improved and new services, and comply with
legal requirements under applicable laws.
This means that we may retain your personal data for a reasonable period after your
last interaction with us. When the personal data that we collect is no longer required
in this way, we destroy or delete it in a secure manner.
Nestlé acts as “data controller” for the personal data it processes
in the framework of this Privacy Notice. If you have any questions
or comments regarding this Privacy Notice or Nestlé’s personal data collection
practices, please contact us by:
Phone : For KSA and UAE toll free: 8008-971971
Phone : For other countries: +971-4-8100000
Email : firstname.lastname@example.org
Mail : Nestlé Middle East FZE, P.O. Box: 17327 Dubai, United Arab
2017Nestlé Middle East FZE
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